Contact the editorial team.

Our team welcomes feedback regarding website structure, article accuracy, or user manual clarity. However, please refrain from submitting issues such as account suspension (blocking), KYC verification, deposits not credited, or withdrawal problems. These are technical and financial matters that require direct contact with BC.Game’s support team (you can find the live chat button on their main website).

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Requirements before sending a message

Before you start typing away and sending me an email, there’s a strict security rule you must remember: Never send me your passwords, OTP/2FA codes, seed phrases, private keys, or even photos of your passport or national ID card! If you need to send a screenshot to point out an error in an article, I recommend censoring your username (ID) or account balance for privacy reasons.

Service Level Agreement (SLA): I usually respond within 24 hours (Monday-Friday only. Please allow me some time to rest on Saturdays and Sundays).
Contact email: [email protected]

Choose the right path for your question.

To ensure you get the most relevant answer, I’ve created a summary table indicating which issues you should contact me about and which should be directed to the main website’s support:

Inquiry Topic	Point of Contact	What to Attach	Expected Outcome
Typos / Broken Thai Translation	Editorial Team	Article Title / Specific Error	Content correction
Outdated Screenshots	Editorial Team	Link to the specific page	Updated, modern visuals
Cannot Find “Sign Up” Button	Editorial Team	Mobile Device Model	UI Navigation guidance
Broken “Access” Links	Editorial Team	Internet Service Provider (ISP)	Check and update backup links
Suspicion of Fake/Phishing Sites	Editorial Team	Suspicious URL	Preliminary safety verification
Verification Email Not Received	BC.Game Support	Registered Email Address	Manual resend from main system
Bonus Not Credited / Activated	BC.Game Support	Transaction ID / Bonus Name	Eligibility check by staff
Deposit Not Credited to Wallet	BC.Game Support	Proof of Transfer	Manual balance adjustment
Delayed Withdrawal Issues	BC.Game Support	User ID	Transaction status investigation
App Installation Inquiries	Editorial Team	Mobile OS Version	PWA Installation walkthrough
Business Partnership Interest	Editorial Team	Company Info / Proposal	Referral to Business Dept.
Legal Claims / Inquiries	Legal Email	Legal Documentation	Action by Legal Department

Personal Information in Emails

Please rest assured that the information you provide via email (such as your nickname or email address) will only be used for responding to your inquiries and improving our content. We do not request sensitive data and will only store information as necessary and appropriate.